Frequently Asked Questions
Everything you need to know about our products
Are these products suitable for everyone?
Some of our products are cosmetic and food supplements for general wellness. If you are pregnant, nursing, taking medication, or have any medical condition, consult a healthcare professional before use.
Where do you ship to?
We ship to the United Kingdom, Canada, Australia, and New Zealand. Processing time: 3-5 business days. Delivery time: 7-12 business days. See full shipping policy
What is your return policy?
30-day returns for unused items in original packaging. Contact info@naturhealthy.com within 30 days of delivery. See full return policy
Are these medical products?
No. Our cosmetic products are for external use only. Our supplements are food supplements not intended to diagnose, treat, cure, or prevent any disease.
Are your products allergy-friendly?
Full ingredient lists are on product pages and packaging. Many products are vegan-friendly and free from common allergens like soy, dairy, gluten, and nuts. Always check individual product pages if you have specific allergies.
How can I contact customer service?
Email: info@naturhealthy.com
Phone: +33 7 56 89 05 70
Hours: Mon-Fri 9AM-6PM, Sat 9AM-4PM, Sun 9AM-2PM (Hong Kong Time)
Response time: 24-48 hours on business days.